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021 - 4585 7256
 
 
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Frequently Asked questions

Membership
How do I register in Everbest Shoes website?

You can register in Everbest shoes website by clicking ‘REGISTER’ at the top of our website, and complete the details required. Also, you can register with your Facebook or Google+ (Google Plus) account.

How do I update my account details?

After you log in, you will be able to update your account details in the Dashboard. Once you are logged in, click on Account Information where you can review and update your Account details.

I’ve forgotten my password. What should I do?

When this happens, simply click ‘Forgot Password?’ then enter your email address registered in Everbest website and click Submit. You will receive an email to a link and once you are on this page, you can enter your new password, confirm and click ‘RESET PASSWORD’.

How do I change my account password?

You must log in using the LOGIN link at the top of the website. Once you are logged in, you will be directed to your Dashboard and once you are on this page click ‘CHANGE PASSWORD’. Simply enter your current password, then input your preferred new password, confirm it and click ‘SAVE’.

Shopping with us
How do I make a purchase?

Purchase products easily by going to the product page, pick a size and color you like, and click ADD TO CART button. From there you can GO TO SHOPPING CART, and PROCEED TO CHECKOUT to process the checkout. Finally, you only need to continue with the checkout process and we will contact you to finalize the purchase.

How to pay with ATM Transfer
How To Pay for BCA user / Prima Network ATM

1. Insert your debit card into ATM Machine

2. Select Language

3. Insert your PIN number

4. Choose "Other Transaction"

5. Choose "Transfer"

6. Choose "To Another Bank Account"

7. Insert Permata Bank code (013), then press "Yes"

8. Insert total payment that has been invoiced (exact amount). If different, transaction will be canceled

9. Insert Payment Code as shown at ORDER CONFIRMATION email that you received, e.g(8942032200000007), then press "Yes"

10. Will be shown transfer confirmation on screen, that describe :
      - Permata Bank destination account number
      - Customer Name
      - Amount to be paid
      If its correct, press "Yes"

11. Transaction completed. you will receive a receipt as your transaction proof

How To Pay for MANDIRI / BERSAMA network ATM

1. Insert your debit card into ATM Machine

2. Select Language

3. Insert your PIN number

4. Choose "Other Transaction"

5. Choose "Transfer"

6. Choose " To another ATM Bersama/Link Bank account."

7. Insert Permata Bank code (013) continue with Payment code as shown at ORDER CONFIRMATION email that you received,
    e.g (0138942032200000007), then press "Yes"

8. Insert total payment that has been invoiced (exact amount). If different, transaction will be canceled

9. Ignore transfer reference number, then press "Yes"

10. Will be shown transfer confirmation on screen, that describe :
      - Permata Bank destination account number
      - Customer Name
      - Amount to be paid
      If its correct, press "Yes"

11. Transaction completed

How To Pay for PERMATA BANK ATM

1. Insert your debit card into ATM Machine

2. Select Language

3. Insert your PIN number

4. Choose "Other Transaction"

5. Choose "Transfer"

6. Choose "Others"

7. Choose "Virtual Account Payment"

8. Insert Permata Bank code (013) continue with Payment code as shown at ORDER CONFIRMATION email that you received,
    e.g (0138942032200000007), then press "Yes"

9. Will be shown transfer confirmation on screen, that describe :
    - Permata Bank destination account number
    - Customer Name
    - Amount to be paid
    If its correct, press "Yes"

10. Choose your bank account that used to do the payment

11. Transaction completed. you will receive a receipt as your transaction proof

Do I need to set up an account to place an order?

No, you do not need an account in Everbest website to place an order. As your checkout method, just pick ‘Checkout as Guest’ when you are about to checkout.

What payment methods does Everbest accept?

Currently we accept Visa and Mastercard Credit Card payments and ATM transfer.

Is it safe to use my credit card online at Everbest?

Yes, it is. We will direct you to a secure page when you are to input the sensitive payment information.

Which countries does Everbestshoes.com ship to?

Now we are serving our customer base in Indonesia.

What currency does Everbestshoes.com accept?

We only accept Rupiah as our currency.

How soon can I get my order and how much will it cost?

The shipping time and cost depends on the shipping destination with maximum 10 working days. Please allow 1-2 day(s) for the order processing. For clearer estimation, it is best to simply proceed to the checkout as it will show you the cost.

What is a Wish List?

It is where you can put all your desired Everbest products available in www.everbestshoes.com

Once I have placed my order can I amend any details?

Changes are not allowed after the order has been placed.

I have a coupon code/ E-Voucher code; how do I redeem it?

In the shopping cart, you can enter the coupon code/E-Voucher code and simply click ‘APPLY COUPON’.

Shipping
How can i get the free shipping for my purchase?

You will get free shipping with minimum purchase of Rp 500.000 .

How will I know when my order has been received?

You will be notified by email when your order is being processed.

How will I know when my order has been shipped?

You will receive email regarding the shipment, including tracking code from JNE or Etobee as soon as we get the order process done.

Do you ship to international destinations?

Currently we are not serving our International customers through www.everbestshoes.com

Does Everbest ship to multiple addresses?

You could do that by placing an order for each different address.

My order has been shipped but has not arrived, what does this mean?

You may track your parcel through website http://www.jne.co.id dan http://www.etobee.com/ Simply input your tracking number into and it will give you the details of the parcel location. If you need more help, please contact our Customer Service at customercare@everbestshoes.com

How can I track my order?

Simply enter the tracking number from the invoice you receive from everbestshoes.com to the courier’s tracking webpage.

Online returns & exchange
Can I return my online purchase to store?

Unfortunately, you cannot return any merchandise purchased online in Everbest physical store.

Can I exchange an item I bought online?

Yes, we will help you exchange the item by following the Return Purchase Procedure and you will receive an E-Voucher code to re-order the desired merchandise.

How do I return an item?

You are required to send an email informing us about the item that you would like to return. From there we will help you fill out the form Everbest Return Form, and ensure to attach the form in the parcel of the item you would like to return.

Merchandise
Which size should I choose?

We have a detailed Shoe Size Guide for your use.

I have seen something in a store I would like to buy but I can’t find it online?

It is possible that Everbest online store carries different collection.